Olswell Cannabis Co. is operated by Hemlock Ventures LLC under Michigan Cannabis Regulatory Agency license AU-R-000535. This Privacy Policy explains what information we collect when you visit olswell.com, shop one of our dispensaries, or contact us, and how we use and protect it. Our services and this site are intended only for adults 21 and older.
Information We Collect
We collect information you give us directly, such as your name, phone number, email address, and order details when you place a pickup order, sign up for deals or our loyalty program, or contact us. To comply with Michigan law, our staff verify a valid government-issued photo ID confirming you are 21 or older at the point of sale; we do not retain a copy of your ID beyond what is required by regulation.
When you browse olswell.com, we automatically collect standard technical information such as your IP address, browser type, device type, pages viewed, and referring page. We use cookies and similar technologies to operate the site, remember your age-verification choice, and understand how the site is used. You can control cookies through your browser settings.
How We Use Your Information
We use your information to process and prepare your pickup orders, verify eligibility and age, operate our loyalty program, respond to questions, send transactional and (where you have opted in) promotional messages, improve our stores and website, prevent fraud, and meet our legal and regulatory obligations as a licensed Michigan cannabis retailer.
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate (for example, our menu and e-commerce platform, payment and point-of-sale processors, loyalty and messaging vendors, and analytics providers) and only to the extent needed to provide those services. We may also disclose information when required by law, regulation, subpoena, or to the Michigan Cannabis Regulatory Agency or other authorities, and to protect the rights, safety, and property of our customers, staff, and business.
Text and Email Marketing
If you opt in to texts or emails, you consent to receive recurring marketing messages from us. Message and data rates may apply. You can opt out at any time by replying STOP to a text or using the unsubscribe link in an email. Opting out of marketing does not stop transactional messages about an order you have placed.
Data Retention and Security
We keep personal information only as long as needed for the purposes described here or as required by Michigan recordkeeping rules, then dispose of it securely. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Your Choices and Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and regulatory limits that require us to retain certain transaction records. To make a request, contact us at [email protected]. We will respond within a reasonable time.
No Use by Minors
Our stores, products, and this website are strictly for adults 21 and older. We do not knowingly collect information from anyone under 21. If you believe someone under 21 has provided us information, contact us at [email protected] and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date above. Material changes will be reflected on this page.
Contact Us
Questions about this policy or your information? Email [email protected] or write to Hemlock Ventures LLC, attn: Privacy, 1465 W Beecher Rd, Adrian, MI 49221.
For adults 21 and older only · Hemlock Ventures LLC · CRA License AU-R-000535 · Michigan Cannabis Regulatory Agency
